Client Tracking Software

How can I come up with my job's metrics?

To give a bit of extra info: I am a tech support supervisor for a software/consulting company. I mostly get tickets, emails and calls from our external clients and from out internal team, regarding issues with reports/data. I distribute the tickets accordingly to other people/departments, and i also fix a fare share of them myself. I need to come up with some metrics for my position. I am stuck currently..anyone have any suggestions for me? thank you

Public Comments

1. Do a survey of your competitors in the field and how they make business profitable. That will change your present practices.